REAL-fロゴ                                                            Japanese 
NEWS / COMPANY / Q&A / PRIVACY POLICY
THE REALFACE / POPFACE / GALLERY
 / CONTACT
     
 

FAQ (Frequently Asked Question) 

 
 

<THE REALFACE>

 
 
  Is usual care required ?
Product is covered by smooth material with less dust. Wiping with a dry cloth is recommended to keep it clean.

Can it be wiped with a damp cloth ?
As Product is well durable and waterproof, it should be OK but Please don't rub it excessively and keep it wet.

Can it be made-up ?
Yes. It is possible. Please make sure to use cleansing cream or make-up remover softly, however, when removing its make-up. Don’t use solvent like thinner and alcohol.

Can it be installed outdoors ?
Product has enough durability, but color fade and/or sunburn may occur over the long term.
If possible, please keep it installed indoors.

Does it take long time to take photos and impressions of the face?
It would take 30 minutes for preparation, 30 minutes for taking photos and 30 minutes for taking an impression of the face, 1 hour and 30 minutes in total.

What is taking an impression of the face like?
It is like a facial plaster pack at beauty salon.

Is a smiling face accepted with teeth being exposed?
Basically the teeth are not included in the REALFACE. However please consult with us for extra rate for the teeth production.

How much does Product look like its original ?
It would depend on a customer's judgment how it look like.
We believe a customer would be satisfied with Product as we produce it faithfully based on photos and impression of face taken.

Can it be returned if Product is not in favor ?
As Product is custom-made, we don't accept return.
We usually try to make our best efforts to produce Product for a customer to be in favor.

Do you accept a special request like "Make it fair-complexioned" ?
We will do our best to meet the request by doing photo correction and so on.

Can you produce enlarged and/or reduced product from the original?
There is size limitation. We try to meet your expectation from smaller one to larger as wide as possible, however. Please consult with us for further questions and requests.

Do you accept to produce the REALFACE of other than human, such as companion animals like a dog?
We have had some experiences to produce various products like animals and fishes. Please consult with us.

Is it OK if I lick it?
Do not lick and/or eat it. Please be careful to keep it away from the month.

Do you accept to repair Product if it is broken ?
In case of heavy damage, we can't repair it.
But we can produce it again without the initial cost within the original model retention period.

What does "The original model retention period" mean ?
We keep the original model for up to one year for additional orders.
We can produce Product again without the initial cost within that period.
The original model can be delivered to a customer together with Product or destroyed if the customer wants to do so.


 
 

<POPFACE>

 
 
  How is it kept well?
As it is made of the smooth material, the dust is not apt to collect on. Wiping softly with a felt brush is recommended to keep it clean.

Can it be wiped with a damp cloth ?
As Product is well durable and waterproof, it should be OK but Please don't rub it excessively and keep it wet.

How is it kept clean and beautiful?
1.Please don’t put the product in direct sunshine to avoid color fade or sunburn.
2.Please don’t leave the product at places to become high temperature like in the car in summer time
 to avoid any deformation.
3.Please don’t use solvent like thinner and alcohol as well as chemical cloth to avoid color off.

Is it OK if I lick it?
Do not lick and/or eat it. Please be careful to keep it away from the month.

Aren’t you able to make the product unless the photos are high grade?
The key point of the real is to use the high grade photos. Using not clear and/or out of focus photos, the final quality of the product would be lack of real and unnatural. Please use the high grade photos

Do you accept the old photos?
Let us check the quality first then come back to you. Using the poor quality photos, the final quality of the product would be lack of real and unnatural.
The point to choose the good photos is photos being facing the front, in focus, no shaking, clear and large target size.


 
     
 Copyright © 2011- REAL-f CO.,LTD.All Rights Reserved.

 
 exceed the real