FAQ (Frequently Asked Question) about The REALFACE and other products (hereafter "Product") that REAL-f produces.
|Is usual care required ?
Product is covered by smooth material with less dust. Wiping with a dry cloth is recommended to keep it clean.
Can it be wiped with a damp cloth ?
As Product is well durable and waterproof, it should be OK but Please don't rub it excessively and keep it wet.
Can it be installed outdoors ?
Product has enough durability, but color fade and/or sunburn may occur over the long term. If possible, please keep it installed indoors.
Can't you produce Product by just sending photos ?
REAL-f sticks to the reality, therefore we always ask a customer to be taken photos and impressions of face by our staff.
Where are photos and impression of face taken ?
We are afraid that we are not ready to visit overseas so far.following information is only for Japan domestic.
It's possible to do anywhere if there are a room, desk, chair and electric power.
We ask a customer to come to our photo studio or we can visit wherever you are convenient.
In case of visiting outside of the studio, we might charge you for securing the place and travel expenses.
Please contact us for more details.
Does it take time to take photos and impressions of face ?
It would take about two hours, one hour for taking photos and another one hour for taking impression of face.
Is a smiling face accepted with teeth being exposed ?
No, it isn't. We don't produce teeth.
We produce any facial expressions including smiling face when mouth is kept closed.
Can you produce enlarged and/or reduced Product ?
REAL-f sticks to the reality, therefore we produce only a life-sized Product.
How much does Product look like its original ?
It would depend on a customer's judgment how it look like.
We believe a customer would be satisfied with Product as we produce it faithfully based on photos and impression of face taken.
Do all Products look like same if multiple number of Products are made ?
As Product is hand made one by one, each one may be slightly different.
Having individuality, Product is believed thoughtful and this is a good feature of our Product.
Can it be returned if Product is not in favor ?
As Product is custom-made, we don't accept return.
We usually try to make our best efforts to produce Product for a customer to be in favor.
Do you accept a special request like "Make it fair-complexioned" ?
We will do our best to meet the request by doing photo correction and so on.
Do you accept to repair Product if it is broken ?
In case of heavy damage, we can't repair it.
But we can produce it again without the initial cost within the original model retention period.
What does "The original model retention period" mean ?
We keep the original model for up to one year for additional orders.
We can produce Product again without the initial cost within that period.
The original model can be delivered to a customer together with Product or destroyed if the customer wants to do so.
Do you accept to produce The REALFACE of companion animals like a dog ?
Unfortunately we don't accept animals because we can't produce animal hair in real.
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